Frequently Asked Questions
How do I find shelter?
Our 24-Hour Hotline is the gateway to our services, including shelter. From a safe place, please call our hotline to inquire about shelter.
What is the cost for services?
All services are provided free of charge.
Are your services confidential?
What if I have an emergency and the line is busy?
If you are in immediate danger call 911.
Please make sure you are in a safe place to talk. Conversations typically last 30 minutes.
Our hotline advocates want to ensure that each caller’s questions are answered and they are provided with helpful information and resources specific to their needs. This means that occasionally all phone lines are occupied. Please wait a few minutes and call back. You may be put on hold more than once during the call. This has NOTHING to do with thinking that your call or information is not important, it is just that we get many calls and sometimes we have to multitask.
Who can access services?
Victims of domestic violence.
Do I have to give my name over the phone?
No, you may use an alias.
Do you offer services for men?
Yes, we provide services to all victims of domestic violence. Emergency shelter for men is separate from women's facilities.
Do you offer services in another language?
Yes, we have Spanish speaking volunteers.
Can I bring my pet to the shelter with me?
Through the generosity of a single donor, KCWS has the unique ability to provide safety for the family pet in a 1,350 sq. ft. pet shelter. Dogs, cats and small pocket pets are welcome. Clients are responsible for their pets care while staying in the shelter. Arrangements for horses and other large animals must be made prior to entering the shelter and is subject to availability within the local network of equine organizations.