Frequently Asked Questions

How do I find shelter?
Our 24-hour Hotline is the gateway to our services, including shelter. 
Please call us at 1-800-495-8078. ​

What is the cost for services?
All services, for both residential and non-residential clients, are provided free of charge.
 
Are your services confidential?
Yes.  Our services are strictly confidential and all our staff and volunteers undergo training to ensure they abide by confidentiality and ethics standards.

What if I have an emergency and the line is busy?

• If you are in immediate danger call 911.
• You may also call the National Domestic Violence Hotline at 1-800-799-7233.
• Please make sure you are in a safe place to talk. 
• Conversations typically last 30 minutes.
• Our hotline advocates want to ensure that each caller’s questions are answered and they are provided with helpful information and resources specific to their needs. This means that occasionally all phone lines are occupied. If your call is not answered the first time you dial, please wait a few minutes and call back. If you are in immediate danger, please dial 911.   

Who can access services?
Victims of domestic violence.

Do I have to give my name over the phone?
No, you may use an alias.
 
Do you offer services for men?
Yes, we provide services to all victims of domestic violence. 
 
Do you offer services in another language?

• Yes, we have Spanish speaking volunteers and staff. 
• To access TTY for deaf clients, please call 1-800-787-3224.

 
Can I bring my pet to the shelter with me?

• Yes. KCWS has the unique ability to provide safety for the family pet in a 1,350 square foot pet shelter.  Dogs, cats and other small pets (such as birds, reptiles, rodents, and rabbits) are welcome.  
• Clients are responsible for their pets' care while staying in the shelter.   
• Arrangements for horses and other large animals must be made prior to entering the shelter and is subject to availability within the local network of equine organizations.